Guest: If your program doesn't work in this instance, they why should I pay for it? Tech Support: I’m so sorry that you feel this way, For the refund request this will be handled on the different department. Guest: I don't have time to do the technical work that I believe I paid for. Tech Support: it still perform on the IOS, we just had an issue and in this case, Please contact Apple to further troubleshoot this issue Guest: I think I just want a refund, I'll look for another solution. Guest: so this means that webwatcher is no longer a program that can perform on this platform of IOS?
As Apple has updated the icloud version wherein it automatically locks down account once icloud username and password is accessed.
Tech Support: can you try to log in your credentials on this link below: Tech Support: if you are able to log in? Guest: yes Tech Support: This must have been an issue on Apple that does not allow the registration to complete. Tech Support: Can you verify what is the IOS version of the device you like to monitor>? Guest: Model: iPhone 5c Version:iOS 10.2.1 Guest: from the apple websight Tech Support: Thank you for verify. Guest: ok Tech Support: Thank you for waiting. Tech Support: still checking with our developers for this one. Using on the apple website? Guest: yes Guest: just did again Tech Support: the device you are using to log in icloud account is it the PC device? Guest: correct Tech Support: ok Tech Support: let mee what I can do for this one. Guest: then verified it by loging into apple again Tech Support: are you able to log in? 30 min ago Tech Support: In this case, you must have access the correct username and password of the target user. The possible the username and password has been updated. Guest: sure Tech Support: It seems also incorrect in my end. Guest: ww tells me the id and pw are invalid Tech Support: I see, please let me try this in my end. Tech Support: please let me know if you are done assigning the license. Guest: can I do that while chatting with you, it seems to have locked me out Tech Support: sure, take your time. Tech Support: ok, please go to settings and click " Download and Licensing ", on that page Apple ID Managment please put the iclound account in this way you can now assign the software. Tech Support: Can you log in to your account, so I can walkthrough you? Guest: I'm on my PC with webwatcher open.
Do you have username and password icloud account of the target user? Guest: yes, p/w Buttercup04! Tech Support: You can install this software without the target device as long as you have the icloud account of the user. Guest: good Tech Support: As per checking, your license still not yet assign. Guest: kerry stokes, how 2? Tech Support: ok.
Guest: sure Tech Support: Can you verify me the First and last name please as I can see there 2 account under on this email address. Guest: my granddaughter's new apple id is Tech Support: Let me check your account first. Guest: good day, Tech Support Tech Support: Good day to you, Ticket: 0BD-2082B483-**** || Cancellation || ARS Disabled || Tech Support Tech Support: MY apologies kindly disregard that. Tech Support: Sorry for keep you waiting. If for any reason our chat is disconnected, please reconnect and ask to speak with me – I’m here to help. Tech Support: Welcome to WebWatcher Support My name is Tech Support and I’ll be happy to assist you today.
How long does it take for apple to update the credentials in webwatcher You are now chatting with Tech Support. Here's the chat session: Guest: I've reset my granddaughters icloud account and cannot now access her device thru webwatcher? I contacted WebWatcher when it failed to connect to the target IOS phone.